Please select a topic below to see frequently asked questions regarding purchasing with us. If your question isn’t listed, feel free to submit your question via the Contact Form.

Frequently Asked Questions at Reload n Shoot

Shipping
Hazmat
General
Orders

Shipping Related Frequently Asked Questions

1. Do you ship firearms and ammunition to my state?

We comply with all state and federal regulations regarding the sale and shipping of firearms and ammunition. Some restrictions may apply based on your location, so please review our shipping policy or contact our support team for details.

2. How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. All express shipping options must be received by 3:00 PM CST, Monday-Saturday .

Reload Powder will be charged a $20.00 hazardous materials fee if shipped by 2nd Day or Next Day Air.

Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEX and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.

3. How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

4. Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at sales@reloadnshoot.com to make these requests.

5. What is your return policy?

We want you to be satisfied with your purchase. Please refer to our return policy for detailed information on returns, exchanges, and refunds.

HAZMAT Related Frequently Asked Questions

Smokeless Powder

All orders containing powder, will charged a $16.00 hazardous materials charge per shipping box containing these items. Powder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. (Feb 2020: Due to a recent change in shipping policies from both FedEX and UPS, packages over 50lbs will incur a $12.00 Shipping Surcharge. This means that we will have to limit the amount of actual weight of Hazardous Materials to 40lbs per HazMat box to ensure that there is enough of a buffer to meet the overpacking requirement by UPS and FedEx. ) If your order must go in more than one box an additional hazardous materials charge of $16.00 may be charged. You will be notified before this happens to approve charge. We will always attempt to configure the package to help optimize the shipment at the lowest possible cost.

NOTE: Hazardous products may not be returned. Please be sure to double check your order involving these items carefully before confirming.

General Frequently Asked Questions

1. Are firearms and ammunition legal to purchase online?

Yes, firearms and ammunition can be legally purchased online in the United States, subject to federal, state, and local laws. Buyers must comply with all applicable regulations and background checks.

2. What safety measures should I follow when handling firearms?

Firearm safety is paramount. Always treat every firearm as if it’s loaded, keep the muzzle pointed in a safe direction, and keep your finger off the trigger until ready to shoot. Learn more about firearm safety in our safety guide.

3. Can I purchase smokeless powders and primers online?

Yes, we offer smokeless powders and primers for purchase. Please ensure that you comply with all legal requirements and shipping restrictions in your state.

4. Is my personal information secure?

At Reload n Shoot, we prioritize the security of your personal information. We employ industry-standard encryption and data protection measures to ensure your data is safe and confidential.

5. Are there age restrictions for purchasing firearms and ammunition?

Yes, you must be of legal age to purchase firearms and ammunition. The minimum age requirements vary by state and product type. Make sure to check your state’s regulations before placing an order.

Order Related Frequently Asked Questions

1. How do I track my order?

Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your order.

2. Can I cancel or modify my order after it’s been placed?

Order modifications or cancellations may be possible before the item is shipped. Please contact our customer support team as soon as possible for assistance.

3. What if my order arrives damaged or incomplete?

If your order arrives damaged or is missing items, please contact our support team immediately. We will work with you to resolve the issue and ensure your satisfaction.